Here is Sony’s poor excuse for an apology then my take on it.
SONY BMG MUSIC ENTERTAINMENT – cp.sonybmg.com/xcp
We share the concerns of consumers regarding these discs, and we are instituting a program that will allow consumers to exchange any CD with XCP software for the same CD without copy protection. We also have asked our retail partners to remove all unsold CDs with XCP software from their store shelves and inventory. We will make further details of this program available shortly.We deeply regret any inconvenience this may cause our customers and we are committed to making this situation right. It is important to note that the issues regarding these discs exist only when they are played on computers, not on conventional, non-computer-based CD and/or DVD players.
Our new initiatives follow the measures we have already taken, including last week’s voluntary suspension of the manufacture of CDs with the XCP software. In addition, to address security concerns, we provided to major software and anti-virus companies a software update, which also may be downloaded at http://cp.sonybmg.com/xcp/english/updates.html. We will shortly provide a simplified and secure procedure to uninstall the XCP software if it resides on your computer.
Let me add my thoughts..
They say:
We share the concerns of consumers
Translation:
Bummer we’ve been found out…..
They say:
We deeply regret any inconvenience this may cause our customers
Translation:
The root kit failed to hide well enough….
They say:
we are committed to making this situation right.
Translation:
Quick – lets try to save our asses!
They say:
We will make further details of this program available shortly.
Translation:
We will hide the details on an impossible to reach site AND harvest your email address whilst infecting you with an Activex control…
They say:
last week’s voluntary suspension of the manufacture of CDs with the XCP software.
Translation:
All the bad publicity was killing our sales!
They say:
We will shortly provide a simplified and secure procedure to uninstall the XCP software
Translation:
We have a new and undetectable way to infringe your privacy AND break the law…
Sony, you really think you will re-establish trust after this?